Terms of service

These Terms of Service apply to your access to and use of this website and any orders you place through it. By using this website or submitting an order, you acknowledge that you have read and accepted these Terms of Service and the relevant policies published on the website. Please review these terms and the related pages, including the Shipping policy, Order Cancellation Policy, Return & Exchange Policy, and Privacy policy, before making a purchase so that you understand the transaction terms, fulfillment procedures, and the rights and obligations of both parties.

1. Introduction and Scope

This website is operated by Kaellumavyn and is primarily intended to display products, provide online purchasing services, and handle order-related matters. These Terms of Service apply to website visitors, registered users, and customers who purchase products through this website.

These terms, together with the relevant policies published on the website, establish the rules applicable to your use of the website and any transactions you conduct through it. Shipping, order cancellations, returns and exchanges, privacy, and other specific matters should be understood and governed in conjunction with their respective policy pages. If these terms conflict with applicable legal requirements, mandatory provisions of applicable law will prevail.

We make reasonable efforts to present product information, prices, fees, and transaction terms clearly and understandably. You are responsible for reviewing the relevant information before submitting an order and ensuring that the order details you provide are accurate and complete.

2. Acceptance of Services and Formation of Contract

By accessing or using this website, you agree to comply with these Terms of Service and the applicable website policies. If you do not agree to these terms, please discontinue use of the website's purchasing services.

Submitting an order constitutes your request to purchase the products and your acceptance of these Terms of Service and the relevant policies. After an order is submitted, we will verify the order details, payment status, and product availability. Once these checks are completed, the order may proceed to the next fulfillment stage.

An order confirmation notice primarily confirms that we have received your order request and begun processing it. It does not constitute an absolute guarantee of our ability to complete fulfillment. Whether an order can be fulfilled depends on inventory availability, payment verification, order information, and other objective conditions directly related to the transaction.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, suspected fraud, or another objective and reasonable cause, we may cancel the order to the extent permitted by applicable law and notify you promptly. If payment has already been collected, we will process a refund through the original payment method in accordance with applicable rules.

Once an order enters the fulfillment process, its status, eligibility for cancellation, and subsequent handling will be determined based on the actual order progress and the relevant standalone policies.

3. User Accounts and Responsibilities

If this website offers account registration or login functionality, you must ensure that your registration details and personal information are truthful, accurate, and complete. You must update the relevant information promptly when it changes.

You are responsible for safeguarding your account login credentials and are accountable for activities conducted through your account, as applicable. Without our prior authorization, you may not make your account available to others, sell or transfer it, or otherwise share access to it. If you discover unauthorized account activity or a situation that may affect account security, you should notify us promptly.

To the extent permitted by applicable law, if we have reasonable grounds to believe that an account involves fraud, unauthorized use, a violation of these Terms of Service, or conduct that may harm the legitimate interests of the website or other users, we may suspend or terminate the account based on the circumstances and notify the user where appropriate. When taking such action, we will consider the circumstances and applicable legal requirements, without affecting any rights the user may have under applicable law.

4. Products, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on the website are clear and accurate. Because display devices, screen settings, and product presentation methods vary, the actual product may differ slightly from its images in color or visual appearance. Specific product attributes and transaction terms are governed by the information displayed on the product page and at checkout.

Product prices, promotional offers, and related fees may be adjusted in response to market conditions, operational needs, or system updates. Unless otherwise required by applicable law, your order will be governed by the prices and transaction information displayed when you submit the order and complete payment. Subsequent price changes generally do not alter the price applicable to a completed transaction.

Inventory information is updated on an ongoing basis. However, because order processing and system synchronization may involve delays, the inventory status displayed on the website does not constitute a guarantee of real-time availability.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, or a technical malfunction, we may cancel the order to the extent permitted by applicable law and notify you promptly. Any payment already collected will be refunded through the original payment method.

5. Orders and Payments

Before submitting an order, please review the products, quantities, shipping address, contact information, shipping fees, and total amount due displayed at checkout. After submitting an order, you must complete payment through the checkout process and ensure that the payment method used is valid and authorized.

Payments may be processed by third-party payment service providers. Transactions may be subject to verification procedures, authorization requirements, or technical conditions affecting the operation of the payment provider's systems. We will verify orders based on the available payment status and arrange order processing once the applicable fulfillment requirements have been met.

If payment is not authorized, a transaction fails, or the payment status cannot be verified, the order may not proceed to the next fulfillment stage. If a transaction presents reasonable indications of irregularity, we may conduct the necessary verification to the extent permitted by applicable law. If the order cannot be fulfilled as a result, we will notify you and handle any funds collected according to the circumstances.

Order confirmation, successful payment, or entry into the processing stage does not release either party from obligations imposed by applicable law or the relevant policies. Any refund, order cancellation, or after-sales handling will be governed by the corresponding standalone policy and applicable law.

6. Shipping policy

Products are dispatched from overseas warehouses and delivered to the designated delivery address within the United States through international transportation, import customs clearance, and subsequent delivery procedures. We currently provide shipping services only within the United States. Delivery addresses must be complete, accurate, and valid. Our shipping destinations indicate the areas in which we accept orders and do not mean that products are shipped from local warehouses.

Orders typically require 1–3 business days to process. Processing may include order confirmation, inventory verification, warehouse picking, product packaging, and handoff to a logistics carrier. After an order has been processed and handed over to the carrier, the estimated transit time is 5–10 business days. Actual transit times may be affected by international transportation arrangements, import customs clearance, carrier operations, weather, holidays, and other factors beyond our reasonable control.

Orders totaling less than $80 are subject to a standard shipping fee of $10. Orders totaling $80 or more qualify for free shipping. Applicable shipping fees will be displayed at checkout.

We use a shipping arrangement under which the merchant covers applicable import-related charges. Product prices and the amount displayed at checkout include applicable taxes, duties, and import customs clearance charges. Under normal circumstances, customers will not need to pay additional import-related charges upon delivery or during customs clearance. The amount paid at checkout is the final amount payable for the order.

Carriers are selected according to the order, shipping route, and available logistics resources. International transportation and subsequent delivery may be handled by different logistics service providers. The actual carrier depends on the arrangements made for the order. After dispatch, relevant shipping information will be provided by email. Customers may also check the order status through the "Order tracking" page on the website. Tracking information may be delayed due to carrier system synchronization or transfers between logistics providers.

Customers must ensure that delivery addresses and contact information are accurate and complete. Lost packages, transportation damage, and other delivery irregularities will be reviewed and handled based on order records, carrier investigation results, and applicable policies. When the carrier's records confirm that a package has been delivered to the designated order address, those records will serve as the basis for verifying delivery status. If a customer has not actually received the package, they should contact us promptly so that we can investigate further.

The Shipping policy is the final applicable reference for shipping destinations, detailed shipping fee calculations, logistics carriers, tracking methods, and delivery inspection procedures.

7. Order Cancellation Policy

Customers may generally submit an order cancellation request within 24 hours of placing the order. This is an application window and does not mean that every order can be successfully canceled within that period. Eligibility for cancellation will be verified based on the order status, warehouse processing progress, and logistics handoff status.

Cancellation is generally more feasible when an order has not entered subsequent fulfillment stages. If an order has entered processing, warehouse picking, packing, sorting, carrier handoff, or transit, cancellation may no longer be possible. For orders already handed over to a carrier or shipped, we will assess whether interception is possible based on the actual shipping status. If cancellation cannot be completed, eligible return requests should be handled in accordance with the Return & Exchange Policy.

For orders that qualify for cancellation, refunds for payments already made are generally processed through the original payment method within 1–5 business days after cancellation eligibility has been confirmed. The actual time for funds to appear may vary depending on the payment service provider, bank, or card issuer.

Cancellation requests, eligibility determinations, specific procedures, and the handling of exceptional circumstances are governed by the Order Cancellation Policy page as the final applicable reference. Customers should provide an accurate order number and relevant information when submitting a request so that the order status can be verified.

8. Return & Exchange Policy

Return and exchange requests must meet the requirements of applicable law and the Return & Exchange Policy. Generally, customers may submit a return or exchange request within 30 days of receiving the product. This period includes the applicable 14-day statutory withdrawal period and does not provide an additional 30-day commercial return period after the statutory period. Commercial return rules do not limit any statutory rights customers may have under applicable law.

We generally review applications within 1–3 business days after receiving complete application information. Once an application is approved, the customer must return the product according to the instructions and designated address provided. Do not send products directly to the sender address printed on the packaging or to a historical address that has not been confirmed.

For eligible cases involving confirmed quality issues, incorrect items, material discrepancies between the product and its description, or transportation damage, we will cover reasonable return shipping costs in accordance with the applicable policy and provide an electronic prepaid return label where eligible. For returns unrelated to quality issues, such as changes in personal preference or a self-selected size that does not fit, the customer generally bears the return shipping costs, and no prepaid return label is provided.

After the returned product arrives at the designated warehouse, we will register its receipt, verify the order, and conduct the necessary product inspection. For products that qualify for a standard commercial return and pass inspection, refunds are generally processed through the original payment method within 1–5 business days after inspection is completed and return eligibility is confirmed. Refund deadlines for statutory withdrawal rights and circumstances in which a refund may lawfully be withheld are governed by applicable law and are not limited by the general commercial refund processing period described above.

For eligible exchange requests, replacement products are generally scheduled for reshipment within 1–3 business days after the returned product passes inspection. We cover the shipping cost for the first exchange reshipment for each order. The customer bears the transportation costs for subsequent exchanges under the same order. The specific eligibility requirements are governed by the standalone return and exchange policy.

The Return & Exchange Policy is the final applicable reference for return and exchange eligibility, allocation of shipping costs, return label requirements, detailed procedures, and exceptions.

9. Dispute Resolution and Governing Law

Disputes arising from the use of this website, the submission of orders, or the performance of transactions should be handled in accordance with applicable law, based on order records, website policies, and relevant transaction information. Where appropriate, the parties may seek resolution through reasonable communication.

The interpretation and application of these Terms of Service, as well as disputes arising from these terms or related transactions, are governed by applicable law. No choice of law or dispute resolution arrangement will exclude mandatory consumer rights under applicable law or restrict the jurisdiction of any court or competent authority legally entitled to hear the dispute.

For disputes involving cross-border transactions, payments, shipping, or after-sales matters, the relevant order information, applicable standalone policies, and applicable law should be considered together.

10. Privacy and Data Protection

We process relevant personal information to the extent necessary to provide website services, process orders, complete payments, arrange delivery, handle returns and exchanges, and fulfill legal obligations. The information collected may include contact details, delivery addresses, order records, payment status, and information related to customer inquiries.

We take measures appropriate to the nature of the information and the processing activities to protect personal information. To the extent required by applicable law, we manage access to, use of, retention of, and disclosure of such information. Where necessary, we may share relevant information with payment service providers, logistics partners, website technology service providers, or other service providers needed to complete a transaction.

Where the General Data Protection Regulation (GDPR) applies, we will process personal information in accordance with its applicable requirements and respect the rights individuals are legally entitled to exercise. The specific methods of collecting and using personal information, purposes of processing, retention periods, sharing arrangements, and procedures for exercising rights are set out in the Privacy policy, which serves as a supplementary document.

By using this website or submitting an order, you acknowledge that personal information related to the relevant services will be processed in accordance with the Privacy policy and applicable law.

11. Intellectual Property

The intellectual property rights in the text, page designs, graphics, images, logos, product display content, and other legally protected materials on this website belong to their respective rights holders. Except where permitted by applicable law or expressly authorized by the relevant rights holder, such content may not be copied, modified, distributed, publicly displayed, used commercially, or otherwise exploited without authorization.

Accessing this website or purchasing products does not transfer ownership of, or rights to use, the relevant intellectual property to the user. Users may not use website content in a manner that infringes another party's intellectual property rights, violates applicable law, or interferes with the normal operation of the website.

If you believe that content on this website infringes your lawful intellectual property rights, you may submit the relevant information through the contact details provided in these terms so that we can review and address the matter.

12. Limitation of Liability

To the extent permitted by applicable law, we are not liable beyond the scope permitted by law for service interruptions or delays directly caused by third-party service provider system failures, payment processing delays, logistics network disruptions, carrier operational adjustments, or other events not reasonably within our control. In such circumstances, we will take reasonable steps to verify and address the matter based on the actual order status and available information.

We do not guarantee that website services will be free from technical failures, network interruptions, information update delays, or other operational irregularities at all times. Certain website functions may be temporarily affected by necessary maintenance, system updates, or the operating conditions of third-party services.

To the maximum extent permitted by applicable law, we will be liable only to the extent permitted by law for losses caused by unreasonable use of the website, failure to provide accurate order information, or violation of these Terms of Service.

Nothing in these terms excludes or limits any liability that may not be excluded or limited under applicable law, or affects any statutory rights customers may have.

13. Force Majeure

If an event beyond our reasonable control prevents or delays the performance of our obligations, relevant fulfillment timelines may be affected. Such events include, but are not limited to, severe weather events, natural disasters, war, government measures, public health emergencies, international transportation disruptions, customs procedure irregularities, carrier network interruptions, or widespread communications and technical failures.

When such an event occurs, we will assess its impact on order fulfillment based on the circumstances and take appropriate measures where reasonably practicable. Affected orders will be handled according to their actual fulfillment status, the relevant standalone policies, and applicable law.

Force majeure does not affect consumers' statutory rights to refunds, cancellations, or other rights under applicable law.

14. Amendments to These Terms

We may amend these Terms of Service due to changes in applicable law, adjustments to website services, updates to business processes, or other reasonable needs. The updated terms will be published on the website, with an effective date indicated where appropriate.

Unless otherwise required by applicable law or lawfully agreed by the parties, amended terms will generally apply to website use and relevant transactions occurring after their effective date. Orders already submitted or paid for will be handled according to the terms and relevant policies applicable when the order was submitted.

When continuing to use the website services, you should review the currently published Terms of Service to understand the applicable rules and updates.

15. Severability and Waiver

If any provision of these Terms of Service is determined by a court or competent authority with jurisdiction to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary. The remaining provisions will continue in effect to the extent permitted by applicable law.

Unless otherwise required by applicable law, our failure to exercise or enforce a right under these Terms of Service immediately does not constitute a waiver of that right or any other right. Any waiver of rights will be determined according to the circumstances and to the extent permitted by applicable law.

The headings in these terms are provided for ease of reference only and do not affect the interpretation of the relevant provisions.

16. Contact Information

If you have questions about these Terms of Service, order fulfillment, payments, shipping, or after-sales matters, you may contact us using the following information.

Address: 525 Towne Square Way #1512, Orlando, FL 32818, US

Phone: +1 (407) 638-9274

Email: contact@kaellumavyn.com

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (Eastern Time, ET)

To help us verify the relevant matter, please provide your order number and describe the issue when contacting us. Requests related to orders, payments, delivery, returns, or exchanges will be reviewed and handled based on order records, applicable policies, and the relevant circumstances.