Return & Exchange Policy

We want the items you receive to meet your expectations. If an item has a quality issue, is damaged during shipping, or falls under another eligible return or exchange situation, you may submit a request in accordance with this policy. Please contact us before returning an item so we can provide the review result, designated return address, and relevant instructions.

1. Return and Exchange Period

You may submit a return or exchange request within 30 days of receiving your item. The applicable periods and procedures are outlined below.

1.1 14-Day Statutory Right of Withdrawal

For withdrawals that qualify under applicable law, you may exercise your statutory right of withdrawal within 14 days of receiving your item. This right is provided by applicable law and is not an additional commercial service offered by us.

For withdrawals that qualify under applicable law, the refund includes the amount actually paid for the item and the applicable standard delivery costs. Responsibility for the direct cost of returning the item will be determined in accordance with applicable law and the relevant information provided to you before purchase.

After submitting your withdrawal notice, you must return the item within 14 days. Handing the item over to the carrier for shipment before the end of this period satisfies the applicable return deadline.

For withdrawals that qualify under applicable law, we will process the refund within 14 days of receiving your withdrawal notice. Where permitted by applicable law, we may withhold the refund if we have not yet received the returned item or proof that you have shipped it back. The withholding condition will be lifted when we receive the returned item or proof of return shipment, whichever occurs first. Please follow the return procedure described later in this policy for the specific return instructions.

1.2 30-Day Commercial Return Policy

The 30-day commercial return policy is an after-sales arrangement offered by us. The application period begins on the date you receive your item. Returns requested after the initial 14 days but within the 30-day period must meet the commercial return conditions set out in this policy.

This commercial return arrangement is not an additional statutory right of withdrawal and does not replace, restrict, or diminish any other consumer rights you may have under applicable law.

2. Eligible Return and Exchange Situations

You may submit a return or exchange request if your item falls into one of the following situations:

• The item has a quality issue.
• The item has an obvious cosmetic defect.
• The item received does not match your order.
• The item's functionality clearly differs from the product page description.
• The item has an unusual odor.
• The item was damaged during shipping.
• Other situations that qualify under applicable law or the commercial return conditions of this policy.

When submitting a request, briefly describe the issue and, where appropriate, provide clear photos, videos, or other information that helps us verify the item's condition.

We will review the request based on the order record, proof of purchase, the item's actual condition, your description of the issue, relevant photos or videos, and shipping information. After receiving complete application materials, we will verify the relevant information and determine the next steps in accordance with applicable law and this policy. If the issue involves consumer rights protected by law, it will be handled in accordance with applicable law.

3. Return and Exchange Process

Step 1: Submit a Request

Please submit your return or exchange request through the official contact information provided on our website. To help us verify your order and the item's condition, please provide the following information whenever possible:

• Order number.
• Proof of purchase or payment information.
• A detailed description of the issue with the item.
• Photos or videos showing the item's actual condition.
• Necessary delivery or shipping information.

If your request concerns damage, an incorrect item, or a functional issue, please provide materials that clearly show the problem to help us verify the situation.

Step 2: Request Review

We will process your request within 1–3 business days after receiving complete application information.

During the review, we will verify your order details, the item's condition, and the relevant materials you provide. Once the request meets the applicable return or exchange conditions, we will inform you of the next steps and provide the necessary return instructions.

Step 3: Obtain the Return Address and Return Label

After your request is approved, we will provide the designated return address and the relevant return instructions.

For eligible quality-related returns, we will provide an electronic prepaid return label (Return Label). You will need to download and print the label yourself, then attach it to the return package as instructed.

Please do not send the item directly to the sender's address printed on the original packaging, an address from a previous order, or any other address that has not been confirmed. Use the designated return address provided after your request has been approved to avoid delivery or processing issues.

We recommend choosing a carrier that offers shipment tracking and keeping your shipping receipt and tracking information.

Step 4: Ship the Item Back

Follow the return instructions and ship the item to the designated address. If a prepaid return label is required, use the electronic Return Label we provide and make sure the label information is clear and readable before shipping.

After sending the package, keep the tracking number and shipping receipt so you can check the shipment status and verify the return record if needed.

Step 5: Warehouse Receipt and Inspection

After the returned item arrives at the designated address, we will confirm receipt of the package, register it in inventory, verify the order information, inspect the item's condition, and conduct any necessary quality checks.

During the inspection, we will confirm whether the returned item meets the applicable return or exchange conditions. Once the inspection is passed and the relevant requirements are confirmed, the return will proceed to the refund process or the exchange will proceed to reshipment.

If the returned item does not meet the applicable commercial return conditions, we will explain the specific reason and inform you of the next steps in accordance with applicable law and this policy.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable rules. Different arrangements apply to quality-related returns and returns for personal reasons.

4.1 Returns for Non-Quality-Related Reasons

Non-quality-related reasons include, but are not limited to, not liking the item, choosing an unsuitable size, changing color preferences, duplicate purchases, or other personal reasons.

If the return meets the commercial return conditions of this policy, you are responsible for the direct shipping costs incurred in returning the item. We do not provide prepaid return labels for non-quality-related returns.

Return shipping costs depend on factors such as the carrier, package weight, package dimensions, and shipping location. Therefore, we cannot provide one fixed amount for all returns. Before shipping the item back, you may contact your chosen carrier to obtain an estimated shipping cost.

4.2 Quality-Related Returns

Quality-related returns include items with quality issues, incorrect items received, items that clearly differ from the product page description, and items damaged during shipping.

Once our review confirms that the issue falls within the scope of responsibility described above, we will cover the reasonable return shipping costs. For eligible returns, we will provide an electronic prepaid return label (Return Label), which you will need to download and print yourself.

Before returning the item, please confirm the return address and relevant instructions, and ship the item according to the method provided in the review outcome.

5. Refund Process

After the returned item arrives at the designated address, we will confirm warehouse receipt, register the item in inventory, and conduct the necessary inspection of its condition. We will then confirm whether the return qualifies for a refund under the applicable requirements.

For ordinary commercial returns handled under this policy, we will process the refund within 1–5 business days after the inspection is passed and refund eligibility is confirmed. This is our operational processing time and does not replace the refund deadline applicable to statutory withdrawals.

For statutory withdrawal requests that qualify under applicable law, the refund processing period is calculated from the date we receive your withdrawal notice and follows the statutory refund requirements and the withholding rules permitted by applicable law, as described above.

Refunds will be issued to the original payment method. The amount will be calculated based on the actual amount paid for the order and the applicable return rules. If the order used a promotion, discount code, gift card, or other offer, the refund amount will be determined based on the actual payment and applicable rules.

After the refund has been processed, the time it takes for the funds to appear may depend on the processing speed of the payment provider, bank, or card issuer. If the refund does not appear within the expected period, please first check the transaction records for your original payment account. If you still have questions, contact us through the official contact information provided on our website.

6. Exchange Policy

Items eligible for exchange must be submitted through the return and exchange process described in this policy and are subject to review.

After the returned item arrives at the warehouse, we will confirm receipt of the package, register it in inventory, and conduct the necessary inspection of its condition. Once the item is confirmed to meet the exchange requirements, we will arrange the exchange.

The replacement item will be scheduled for reshipment within 1–3 business days after the inspection is passed.

We will cover the shipping costs for the first exchange reshipment for each order. “First exchange” means the first exchange and reshipment for the same order. It is not calculated separately for each item within that order.

If you request another exchange for the same order later, you will be responsible for the shipping costs incurred for that subsequent exchange reshipment.

For the estimated delivery time after an exchange is reshipped, please refer to the website's Shipping Policy. If you would like to check the progress of your exchange, contact us through the official contact information provided on our website and include your order number so we can verify the relevant information.

7. Situations Not Eligible for the 30-Day Commercial Return Policy

The following situations generally do not qualify under the 30-day commercial return policy:

• The return request is submitted after the 30-day commercial return application period.
• The item has been damaged in a way that affects return eligibility due to use, installation, cleaning, modification, repair, improper storage, or other human-caused factors.
• Important components, labels, accessories, or other items that affect return eligibility are missing.
• The item is returned without prior review and approval.
• The item is not sent to the designated return address provided after approval.
• The return is not completed in accordance with the return instructions.
• The item's nature makes it ineligible for commercial return.

These conditions explain the scope of the commercial return arrangement and do not exclude any statutory rights you may have under applicable law. Quality issues and other consumer rights protected by law will be handled in accordance with applicable law.

If an item does not meet the applicable commercial return conditions, we will explain the specific reason and inform you of the available next steps.

8. Order Cancellation

You may submit an order cancellation request within 24 hours of placing the order through the official contact information provided on our website.

After receiving your request, we will check the current order status and make reasonable efforts to intercept the order. If the order has already entered order processing, warehouse picking, packing, sorting, carrier handoff, or transit, it may no longer be possible to cancel it directly.

If the order has already shipped, you may submit a return request under this policy and follow the return process.

9. Contact Us

To submit a return request, exchange request, or order cancellation request, or to ask about other after-sales issues, please contact us through the official contact information displayed on our website.

Address: 525 Towne Square Way #1512, Orlando, FL 32818, US

Phone: +1 (407) 638-9274

Email: contact@kaellumavyn.com

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (Eastern Time, ET)

To help us verify the situation, we recommend including the following information when contacting us:

• Order number.
• Proof of purchase or payment information.
• A detailed description of the issue with the item.
• Relevant photos or videos.
• Necessary delivery or shipping information.

Please make sure the order information you provide is accurate. Before returning an item, obtain the review outcome and designated return instructions so that the subsequent receipt, inspection, refund, or exchange process can proceed smoothly.

The commercial return arrangements in this policy do not replace, restrict, or diminish any mandatory consumer rights you may have under applicable law. If any commercial rule in this policy differs from mandatory rights provided by applicable law, the consumer rights established by applicable law will prevail.