Order cancellation policy

If you change your mind after placing an order, you can submit a cancellation request within 24 hours of placing your order. We will make reasonable efforts to intercept the order based on its current processing status and explain the available next steps if cancellation is no longer possible.

1. Can I Cancel My Order After Placing It?

You can generally request to cancel your order within 24 hours of placing it. Please submit your request as early as possible so that we have an opportunity to assist before the order enters the subsequent fulfillment process.

Please note that the 24-hour period is the time window during which you can submit a cancellation request. It does not mean that every order can be successfully canceled within this period. Whether we can complete the cancellation depends on the actual processing status of the order when we receive your request.

If the order has not yet entered the subsequent fulfillment process, we can generally assist with cancellation more easily. If processing has already begun, we will still make reasonable efforts to intercept the order based on the circumstances.

2. How We Handle Your Cancellation Request

After receiving your request, we will first verify the order information and review its current processing status. We will then determine whether cancellation can be assisted based on the actual circumstances.

From submission to shipment, an order typically goes through several stages, including order review, order processing, warehouse picking, packing, sorting, and handover to the shipping carrier. As the order progresses through these stages, the time and opportunity available for cancellation may become more limited.

If the order has not yet entered the subsequent fulfillment stages, we can generally assist with cancellation more easily. If the order has already entered warehouse picking, packing, sorting, carrier handover, or transit, we may no longer be able to complete the cancellation. However, after receiving your request, we will still make reasonable efforts to intercept the order.

Whether cancellation can be completed will ultimately depend on the actual order status when we receive your request.

3. How to Submit a Cancellation Request

If you would like to cancel your order, please submit your request as soon as possible using the contact details below.

Phone: +1 (407) 638-9274

Email: contact@kaellumavyn.com

To help us verify your order promptly, we recommend including your order number and the email address used when placing the order. Please also clearly state that you would like to cancel your order. Accurate order information helps us verify the order status and assess whether interception is possible.

After you submit your request, we will make reasonable efforts to assist based on the order's actual processing progress. Please note that submitting a cancellation request does not mean the order has been successfully canceled. The outcome depends on the stage the order has reached.

4. If Your Order Has Already Shipped

If your order has already shipped and entered the transit process, we will no longer be able to handle it through the order cancellation process.

In this situation, you can request the applicable after-sales service in accordance with the website's Return & Exchange Policy. We will provide further assistance in accordance with the relevant return and exchange procedures.

If you are unsure whether your order has shipped, please contact us using the details above and provide your order number. We can verify the order status and explain the applicable next steps.

5. Refund Arrangements After Successful Cancellation

For orders that meet the cancellation requirements and are successfully canceled, we will process the refund within 1 to 5 business days and return the funds to the original payment method.

Please note that the refund processing time is different from the time it takes for the funds to appear in your account. After the refund has been processed, the payment provider, bank, or card issuer may require additional time to complete the transaction. As a result, the actual time it takes for the funds to arrive may vary.

If you have questions about the status of your refund after cancellation, you can contact us by email or phone and provide the relevant order information so that we can help verify the refund processing status.

6. Contact Us for Assistance

If you would like to cancel an order, confirm its current status, or check the progress of a cancellation request or refund, you can contact us using the following details.

Address: 525 Towne Square Way #1512, Orlando, FL 32818, US

Phone: +1 (407) 638-9274

Email: contact@kaellumavyn.com

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (Eastern Time, ET)

We recommend contacting us as soon as you realize that you need to cancel your order. We will make reasonable efforts to assist based on the actual order status and explain the available next steps if cancellation is no longer possible.